Customer Code of Conduct


At HOTWAX, we are committed to providing a pleasant and professional environment for all our clients. To ensure the comfort, safety, and enjoyment of everyone, we kindly ask that you adhere to the following customer code of conduct while visiting our establishment.

  1. 1. Respectful Behavior:

    • Respect Staff: Treat our estheticians and other clients with respect and courtesy at all times.
    • Respect Other Clients: Maintain a quiet and peaceful atmosphere. Keep noise levels to a minimum and silence your mobile devices.
    • Respect Privacy: Respect the privacy and confidentiality of other clients and refrain from engaging in intrusive conversations or behavior.
  2. 2. Appointment Etiquette:

    • Punctuality: Arrive on time for your scheduled appointments. If you are running late, please notify us as soon as possible.
    • Cancellations: Provide at least 24 hour notice for appointment cancellations or rescheduling. This allows us to accommodate other clients. Failure to comply with the cancellation policy may result in refusal of service or access to our facilities.
  3. 3. Personal Hygiene:

    • Personal Cleanliness: Ensure personal cleanliness before your appointment. Avoid strong scents, as they may interfere with the salon’s atmosphere.
    • Health Conditions: Inform us of any health conditions, allergies, or sensitivities that may affect your treatment.
  4. 4. Payment and Gratuity:

    • Payment: Pay for services promptly and in accordance with the salon’s pricing and payment policies.
    • Gratuity: If you wish to leave a gratuity for your esthetician, it is greatly appreciated but not obligatory.
  5. 5. Feedback and Concerns:

    • Feedback: We value your feedback. If you have any concerns or suggestions, please communicate them to our staff in a respectful and constructive manner.
  6. 6. Safety and Liability:

    • Safety: Follow all safety guidelines provided by our staff during your treatment.
    • Liability: HOTWAX is not responsible for any loss, damage, or theft of personal belongings while on our premises.
  7. 7. Consequences of Violations:

    Failure to comply with this Customer Code of Conduct may result in refusal of service or access to our facilities.

    By booking services at HOTWAX, you acknowledge that you have read and understood this Customer Code of Conduct, and you agree to abide by its principles and guidelines.

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