At HOTWAX, we are committed to providing high-quality skincare products that meet your needs and expectations. We understand that occasionally, you may need to return a product.
Eligibility for Returns
You may be eligible to return a skincare product if it meets the following conditions:
- The product was purchased directly from HOTWAX
- The return request is made within 15 days of receiving the product.
- The product is in its original packaging, unopened, and in unused condition.
- Proof of purchase, such as a receipt or order number, is provided.
Products Excluded from Returns
The following products are not eligible for return unless they are damaged or defective upon receipt:
- Products that have been opened, used, or altered in any way.
- Products with packaging that has been damaged or tampered with.
- Gift cards and promotional items.
Inspection and Refund
Upon receiving your return, our team will inspect the product(s) to ensure they meet the eligibility criteria outlined in Section 2. If the return is approved, we will process a refund to the original payment method within 3-7 business days depending on your bank or credit card issuer’s policies.
HOTWAX reserves the right to update or modify this Return Policy at any time without prior notice. Please review this policy periodically for any changes.